IGNOU Customer Care Number: The Indira Gandhi National Open University (IGNOU) is one of the largest open universities in the world, catering to millions of students from India and abroad. With such a vast student base, queries related to admission, assignments, examinations, results, revaluation, and other academic processes are inevitable. To address these concerns efficiently, IGNOU provides a dedicated customer care service through helpline numbers, emails, and online grievance portals.

This article will guide you in detail about IGNOU customer care number, its importance, how to contact different regional centres, and other important support services. Whether you are a new student seeking admission or an existing student looking for academic support, knowing how to reach the right helpdesk is essential for a smooth learning journey.

Importance of IGNOU Customer Care Number

Before diving into the details, it is important to understand why IGNOU’s helpline services are crucial:

1. Quick Query Resolution – Students can resolve their doubts regarding admission, assignments, exams, and results without visiting centres physically.
2. Centralized Support System – A toll-free helpline and email support ensure uniform assistance for students across the country.
3. Accessibility for Distance Learners – IGNOU students often live in remote areas, making online and telephonic support the most reliable way to get help.
4. Time-Saving Process – Instead of waiting for in-person visits, many problems can be solved instantly via customer care.
5. Multiple Support Channels – IGNOU provides support through calls, emails, grievance portals, and regional centres, giving students flexibility.

IGNOU Customer Care Number

The official IGNOU Student Support Centre provides a centralized helpline for resolving student issues. Below is the main customer care contact information:

• IGNOU Student Support Toll-Free Number: 011-29572513
• Alternative Helpline Numbers: 011-29533870, 29533869, 29572516
• Working Hours: Monday to Friday (9:30 AM – 6:00 PM)
• Official Email: csrc@ignou.ac.in

This central helpline is managed by the Student Registration Division (SRD) and the Examination Division depending on the type of query. Students can call these numbers to get updates regarding admission status, re-registration, assignment submission deadlines, exam forms, results, and other academic concerns.

Queries You Can Resolve via IGNOU Customer Care

The helpline and email support provided by IGNOU can assist students with a wide range of issues, including:

1. Admission Queries – Guidance on fresh admission, eligibility criteria, application status, and control number issues.
2. Re-registration Queries – Information about re-registration dates, process, and confirmation.
3. Assignment Queries – Submission status, last dates, front page details, and online submission guidance.
4. Examination Queries – Details regarding term-end exams, exam forms, hall tickets, and exam centres.
5. Result Queries – Guidance about term-end results, revaluation, early declaration, and improvement exams.
6. Study Material Queries – Issues related to study material dispatch, eGyankosh access, and missing books.
7. Regional Centre Information – Contact details and addresses of regional centres.
8. Grievance Redressal – Complaints related to delayed admission confirmation, missing marks, or technical issues with the portal.

IGNOU Regional Centre Helpline Numbers

Apart from the central helpline, every IGNOU Regional Centre (RC) has its own contact number and email ID to help students at the regional level. For example:

• Delhi-1 RC: 011-29572945
• Delhi-2 RC: 011-29572958
• Delhi-3 RC: 011-29572981
• Mumbai RC: 022-25923159
• Kolkata RC: 033-22811227
• Patna RC: 0612-2675115

Students should first check the IGNOU Regional Centre website for updated contact numbers, as they vary from region to region.

Online Support Options

In addition to customer care numbers, IGNOU provides digital support systems to handle student issues more effectively.

1. IGNOU Student Grievance Portal

• Portal Link: https://igram.ignou.ac.in/
  This is an official grievance redressal system where students can submit complaints related to admission, assignments, results, or any technical issue.

2. IGNOU Student Portal

• Portal Link: https://ignou.samarth.edu.in/
  Students can log in to the student portal to access admission status, assignments, results, grade cards, and other services.

3. IGNOU Results Portal

• Portal Link: https://termendresult.ignou.ac.in/
  Students can check their term-end results, revaluation results, and early declaration results.

4. IGNOU Admission Portal

• Portal Link: https://ignouadmission.samarth.edu.in/
  For new admissions and re-registration.

Important Links and Information

Service / Query	Link / Contact
IGNOU Official Website	https://www.ignou.ac.in/
IGNOU Student Support Email	csrc@ignou.ac.in
IGNOU Helpline Numbers	011-29572513, 29533870, 29533869, 29572516
IGNOU Student Portal	https://ignou.samarth.edu.in/
IGNOU Admission Portal	https://ignouadmission.samarth.edu.in/
IGNOU Assignment Status	https://isms.ignou.ac.in/changeadmdata/StatusAssignment.asp
IGNOU Result Portal	https://termendresult.ignou.ac.in/
IGNOU Grievance Portal	https://igram.ignou.ac.in/

Tips for Students While Contacting IGNOU Customer Care

1. Keep Your Enrollment Number Ready – It helps the support team identify your record quickly.
2. Note Down Your Control Number – Useful in case your enrollment number is not yet generated.
3. Be Clear with Your Query – Mention whether it relates to admission, assignment, exam, or result.
4. Prefer Emails for Record Keeping – Written communication helps maintain a record of queries and responses.
5. Check the Official Website Before Calling – Many answers are already available on IGNOU’s portals.
6. Contact Regional Centres for Local Queries – For issues related to study centres, counselling sessions, and regional assignments.

FAQ about IGNOU Customer Care Number

Conclusion

The IGNOU customer care number is an essential service for students enrolled in this vast open university. With millions of students across the country and abroad, timely guidance becomes crucial, and the helpline ensures that queries related to admission, assignments, examinations, results, and other academic services are resolved efficiently.

Students should make use of the central helpline numbers, official email support, and regional centre contacts for resolving their queries. Along with this, online services such as the IGNOU Student Portal, Admission Portal, Assignment Status link, and Grievance Portal are also available for instant help.

By keeping your enrollment details handy and using the right communication channel, you can save time and ensure smooth academic progress. The customer care number is not just a helpline but a bridge between students and the university, ensuring that the distance in distance learning is effectively minimized.