IGNOU Grievance Portal 2025: The Indira Gandhi National Open University (IGNOU) is India’s largest open university, catering to the educational needs of millions of learners across the country. Despite its flexible structure, affordable courses, and wide network of regional centres, students may occasionally face issues related to assignments, exam results, study material, ID cards, or admission-related matters.
To address such concerns efficiently, IGNOU has introduced the iGRAM Portal (IGNOU Grievance Redress and Management) — a centralized online grievance redressal system that allows students to file complaints, track their status, and ensure resolution in a time-bound manner.
In this comprehensive article, we will walk you through the IGNOU Grievance Portal 2025, how to use it, why it’s important, and what kind of complaints can be raised. This guide also includes FAQs, important links, and a step-by-step approach to file and follow up on your complaints.
Important Links and Information
| Purpose | Link |
|---|---|
| IGNOU Grievance Portal (iGRAM) | https://igram.ignou.ac.in/ |
| IGNOU Official Website | https://www.ignou.ac.in |
| IGNOU Admission Portal | https://ignouadmission.samarth.edu.in/ |
| Assignment Submission & Status | https://isms.ignou.ac.in/changeadmdata/StatusAssignment.asp |
| IGNOU Student Portal | https://ignou.samarth.edu.in |
| Grade Card Status | https://www.ignoubank.com/ignou-grade-card/ |
What is IGNOU iGRAM?
iGRAM stands for IGNOU Grievance Redress and Management. It is an online platform launched by IGNOU to simplify the process of filing and resolving student complaints.
This system allows students, teachers, and other stakeholders to:
- Submit complaints related to assignments, exams, certificates, books, study centres, etc.
- Track the progress of complaints online.
- Communicate directly with Regional Centres, Study Centres, and IGNOU Headquarters.
Who Can Use IGNOU Grievance Portal?
The iGRAM portal is accessible to:
- Registered IGNOU students
- New applicants facing admission issues
- Learners with pending assignment/grade card issues
- Ex-students with certificate or degree-related grievances
Types of Complaints You Can File on IGNOU Grievance Portal
The portal caters to a wide range of academic and administrative issues. Here’s a list of common categories:
| Complaint Category | Examples |
|---|---|
| Admission-related Issues | Wrong course selected, fees not updated, admission not confirmed |
| Assignment Problems | Status not updated, marks not showing, submission issues |
| Exam Hall Ticket / Centre | Wrong centre, hall ticket not generated |
| Grade Card / Result | Incomplete grade card, wrong marks, results not published |
| Identity Card Issues | ID not generated/downloadable |
| Study Material | Books not received, tracking problems |
| Certificates / Provisional / Degree | Not received or errors in printed documents |
| Re-Registration Problems | Failed transaction, course not added |
| Online Portal Technical Issues | Login problems, error messages |
| Regional Centre or Study Centre | Lack of cooperation, not responding, or administrative delay |
How to Use the IGNOU Grievance Portal? – Step-by-Step
Here’s how to register, submit, and track your grievance on iGRAM.
🔹 Step 1: Visit the Official iGRAM Portal
👉 Go to https://igram.ignou.ac.in
🔹 Step 2: Click on “Register Grievance”
On the homepage, click the “Register Grievance” button. You will be taken to the complaint submission form.
🔹 Step 3: Fill Your Personal Details
You will need to provide:
- Name
- Enrollment Number
- Email ID
- Mobile Number
- Regional Centre and Study Centre
- Program Code (e.g., BAG, BCA, MAH, etc.)
🔹 Step 4: Choose Category and Subcategory
Select the nature of your complaint from the drop-down menu (e.g., Assignment → Status Not Updated).
🔹 Step 5: Type Your Grievance
Explain your issue clearly in the “Description” box. Include details like assignment code, session, transaction ID, or any relevant references.
🔹 Step 6: Upload Supporting Documents
Attach documents like:
- Assignment receipt
- Payment proof
- Screenshots of the issue
- Grade card copy, etc.
🔹 Step 7: Submit and Note Grievance Number
Click on “Submit.” A Grievance Reference Number will be generated. Save or note this number for future tracking.
How to Track IGNOU Grievance Status?
Step-by-Step Process:
- Visit https://igram.ignou.ac.in
- Click “Track Grievance”
- Enter your Grievance Reference Number
- Click “Submit”
- View status, response, and history of your complaint
Statuses may include:
- Pending at Regional Centre
- Action Taken
- Resolved
- Forwarded to HQ
- Closed
Tips to Get Faster Response
To improve your chances of a quicker and more effective resolution:
- Be Clear and Concise: Mention program code, session, and full issue.
- Avoid Duplicate Complaints: File one complaint per issue.
- Attach Valid Documents: Screenshots or scanned receipts help in faster verification.
- Follow Up Gently: Use the portal’s reply feature instead of filing again.
- Contact Regional Centre if Needed: If delayed too long, visit your RC with printed grievance copy.
Timeline for Resolution
- Initial Response: Within 5–7 working days
- Resolution Time: 15–30 working days (depending on complexity and RC involvement)
- Escalation: If unresolved, it can be escalated to higher IGNOU officials through the same portal.
Table of Complaint Types and Suggested Evidence
| Complaint Type | Suggested Document Uploads |
|---|---|
| Assignment Not Updated | Submission receipt, scanned copy of assignment |
| Book Not Delivered | Confirmation email, fee receipt |
| Grade Card Discrepancy | Screenshot of grade card, printout from portal |
| Identity Card Not Downloading | Screenshot of error, enrollment confirmation |
| Hall Ticket Issue | Registration proof, previous hall ticket |
| Provisional Certificate Delay | Course completion proof, fee receipt |
FAQ about IGNOU Grievance Portal 2025
What is iGRAM?
iGRAM is IGNOU’s official online grievance redressal portal used to submit and track complaints regarding any service-related issue.
Can I register a complaint without an enrollment number?
Yes, if you’re a new applicant or haven’t received your enrollment number yet, you can still file a grievance using your application reference number.
How long does it take to resolve a complaint?
Most complaints are resolved within 2 to 4 weeks, but it can vary depending on complexity.
What if my grievance remains unresolved?
You can reply to the same complaint to follow up or escalate it. If needed, contact your Regional Centre with a copy of the grievance number.
Is there any helpline number for grievance issues?
Usually, regional centres have their own support contact. For national-level support, check IGNOU’s Contact Us page.
Can I file multiple grievances at once?
It is advised to file one grievance per issue. Duplicate or multiple entries may delay resolution.
Will I get email updates about my grievance?
Yes, you may receive status updates or replies via your registered email ID.
Conclusion
The IGNOU Grievance Portal (iGRAM) is a powerful, user-friendly platform that empowers students to raise their voices and seek timely redressal of their concerns. With its digital and transparent nature, iGRAM ensures that your complaints are heard, tracked, and resolved efficiently.
Whether it’s about assignments, admission, exams, study material, or certificates, you don’t have to worry or visit your Regional Centre again and again. Just submit your grievance online, track its progress, and communicate through the portal itself.
If you’re an IGNOU learner in 2025, make iGRAM your first line of support for any academic or administrative issue.
