IGNOU Grievance: The Indira Gandhi National Open University (IGNOU) is India’s largest open university, serving millions of learners across the country and abroad. With its vast network of regional centres, study centres, and online services, IGNOU has made education accessible to learners from all walks of life. However, due to the scale of operations and the number of students enrolled, issues or grievances are inevitable. To address these, IGNOU has established a structured grievance redressal system that allows students to raise their concerns and seek timely resolution.

In this article, we will cover everything you need to know about the IGNOU Grievance System – its purpose, scope, types of issues addressed, step-by-step process to file a grievance, and other important details. We will also provide the direct link to apply for grievance online and answer frequently asked questions to help students navigate the system smoothly.

What is IGNOU Grievance Redressal?

The IGNOU Grievance Redressal Mechanism is a formal process that enables students to submit complaints or concerns regarding academic, administrative, or service-related issues. It ensures transparency, accountability, and a proper channel for communication between students and the university.

IGNOU has launched the iGRAM (IGNOU Grievance Redress and Management System) portal, where students can directly register their grievances online. Through this portal, students can track the status of their complaints and get updates on the resolution.

👉 Apply for grievance here: https://igram.ignou.ac.in/

Importance of the Grievance Redressal System

The grievance redressal system plays a vital role in enhancing student satisfaction and ensuring smooth functioning of the university. Some of its key benefits include:

1. Transparency – Provides a clear and structured mechanism to address complaints.
2. Accessibility – Students can submit grievances online without visiting regional centres physically.
3. Accountability – Ensures that departments and officials respond within a given time frame.
4. Tracking Facility – Students can monitor the progress of their complaint through the portal.
5. Improved Services – Helps the university identify common problems and work towards improving its services.

Types of Issues Students Can Raise

The IGNOU grievance redressal system covers a wide range of issues. Some of the most common grievances include:

1. Admission Related Issues
   • Delay in confirmation of admission
   • Error in enrollment number generation
   • Wrong program code or course allotment
2. Assignment and Study Material Issues
   • Non-receipt of study material
   • Delay in uploading assignment marks
   • Problems in submitting assignments online or at study centres
3. Examination Related Issues
   • Non-receipt of hall ticket
   • Errors in date sheet or exam centre allocation
   • Delay in declaration of results
   • Missing marks in grade card
4. Certificates and Mark Sheets
   • Delay in receiving provisional certificate or degree
   • Errors in name, course, or marks in the final certificate
5. Fee and Payment Issues
   • Double payment of fee
   • Refund not processed
   • Fee receipt not generated
6. Technical and Portal Related Issues
   • Login errors in student portal
   • Difficulty in accessing online services such as re-registration, exam form, or assignment status

Step-by-Step Process to File a Grievance

Filing a grievance in IGNOU is simple and can be done online through the iGRAM portal. Here are the steps:

1. Visit the official grievance redressal portal: https://igram.ignou.ac.in/
2. On the homepage, click on “Register Grievance”.
3. Fill in your Enrollment Number, Program Code, Regional Centre, and Study Centre details.
4. Select the Category of Grievance (Admission, Assignments, Exam, Certificates, etc.).
5. Provide a detailed description of the grievance. Attach supporting documents if required.
6. Submit the grievance form.
7. After submission, you will receive a Unique Grievance Reference Number to track the status.
8. You can log in again to check the progress and response from the university.

How IGNOU Resolves Grievances?

Once a grievance is submitted, the concerned regional centre or department is notified. They review the complaint, verify the details, and initiate corrective action. The resolution time depends on the type of grievance – some may be resolved within days, while others (such as certificate issuance) may take a few weeks.

Tips for Effective Grievance Submission

1. Always provide your correct Enrollment Number.
2. Be specific and clear about the issue.
3. Attach scanned copies of receipts, marksheets, or other documents, if relevant.
4. Keep a copy of your grievance registration number safe for future reference.
5. Check the portal regularly for updates.

Important Links for IGNOU Grievance and Related Services

FAQ about IGNOU Grievance 2025

Conclusion

The IGNOU Grievance Redressal System is a vital platform for students to voice their concerns and seek solutions. With the introduction of the iGRAM portal, the process has become more transparent, efficient, and student-friendly. Whether it is admission confirmation, assignment marks, exam results, or certificate issues, students can easily register their grievances online and track the progress.

By using the official grievance portal, learners ensure that their issues reach the concerned department directly and are addressed within a reasonable timeframe.

For students facing any academic or administrative difficulty, filing a grievance online is the most effective way to resolve the issue.

👉 Apply for grievance here: https://igram.ignou.ac.in/