IGNOU Grievance: The Indira Gandhi National Open University (IGNOU) is the largest open university in the world, offering education to millions of students across India and abroad. While the university ensures flexibility and accessibility, students often face issues related to admissions, assignments, examinations, study materials, results, and other administrative processes. To address these concerns, IGNOU has developed a dedicated online platform called the iGRAM (IGNOU Grievance Redress and Management System).
This portal enables students to submit complaints, track their status, and receive resolutions in a transparent and systematic manner. In this article, we will cover everything students need to know about the IGNOU Grievance Portal, its features, the process to file complaints, timelines, frequently asked questions, and important links.
The official link to access the portal is: https://igram.ignou.ac.in/
What is the IGNOU Grievance Redress System?
The iGRAM portal is an online mechanism designed to handle student-related grievances at IGNOU. It aims to provide a structured and time-bound redressal system so that students can report issues related to their academic or administrative matters.
This initiative reflects IGNOU’s commitment to improving student support services and ensuring that students’ voices are heard and addressed efficiently.
Importance of the IGNOU Grievance Portal
The IGNOU grievance system holds great importance for students due to the following reasons:
- Transparency – Students can file complaints and track their status online without depending solely on physical visits.
- Accessibility – The portal is available to students across India and abroad.
- Time-bound Redressal – Complaints are categorized and addressed within a set time frame.
- Wide Coverage – It covers issues ranging from admission to study materials and results.
- Accountability – The system ensures accountability of the university staff and officials.
Common Issues Students Raise on the IGNOU Grievance Portal
Students can submit grievances related to various aspects of their academic journey. The most common categories include:
- Admission-related issues – delay in confirmation, incorrect program details, or rejection without clear reasons.
- Assignment-related concerns – non-updation of marks, problems in submission, or misplaced assignments.
- Study material issues – non-receipt of books, incomplete material, or delay in dispatch.
- Examination matters – error in hall ticket, exam centre change, or missing results.
- Marksheet/Grade card issues – discrepancy in marks, delay in grade card update, or revaluation-related delays.
- Fee-related grievances – refund issues, double payment, or incorrect fee deduction.
- General queries – support services, student portal issues, or technical glitches.
How to File a Grievance on IGNOU iGRAM Portal?
Here is a step-by-step guide for students to file a grievance on the iGRAM portal:
- Visit the official portal: https://igram.ignou.ac.in/
- Register/Login:
- If you are a new user, register using your name, enrollment number, program code, email ID, and mobile number.
- If already registered, log in using your credentials.
- Submit your grievance:
- Select the relevant category (admission, exam, assignment, etc.).
- Provide detailed information about the issue.
- Attach supporting documents (scanned copies of receipts, acknowledgment emails, etc.).
- Receive acknowledgment: After submission, you will get a grievance ID for future reference.
- Track grievance status: Log in to the portal anytime to check updates on your complaint.
Time Frame for Redressal
Generally, IGNOU attempts to resolve grievances within 15 to 30 days depending on the nature of the complaint. However, certain issues such as revaluation or re-dispatch of study materials may take longer. Students are advised to keep a record of their grievance ID until the matter is resolved.
Benefits of Using the IGNOU Grievance Portal
- Eliminates the need for repeated visits to the regional centre.
- Provides a centralized online platform for complaint redressal.
- Students can track the status in real time.
- Increases efficiency and accountability in handling student issues.
Important Links and Information
| Service / Information | Link |
|---|---|
| IGNOU Grievance Portal (iGRAM) | https://igram.ignou.ac.in/ |
| IGNOU Official Website | http://www.ignou.ac.in/ |
| IGNOU Admission Status | https://isms.ignou.ac.in/changeadmdata/AdmissionStatusNew.ASP |
| IGNOU Student Portal | https://ignou.samarth.edu.in/ |
| IGNOU Assignment Status | https://isms.ignou.ac.in/changeadmdata/StatusAssignment.asp |
| IGNOU Term-End Exam Result | https://termendresult.ignou.ac.in/ |
Tips for Students While Filing Grievances
- Always keep your enrollment number handy before filing a complaint.
- Attach valid proof such as payment receipts, screenshots, or emails.
- Clearly mention your program code, course code, and regional centre.
- Be precise and avoid unnecessary details.
- Regularly check the portal for updates on your grievance.
FAQ about IGNOU Grievance 2025
What is the official IGNOU grievance portal?
The official grievance portal is iGRAM, accessible at https://igram.ignou.ac.in/.
Do I need to register separately for the grievance portal?
Yes, students must register on the portal with their enrollment details before filing grievances.
How long does it take for IGNOU to resolve complaints?
Generally, grievances are resolved within 15–30 working days, but the duration depends on the type of issue.
Can I track my grievance after submission?
Yes, students can log in to the portal and track their complaint using the grievance ID.
What type of grievances can be filed on the portal?
You can file complaints related to admissions, assignments, exams, study materials, grade cards, results, and fee-related matters.
Will I receive updates about my grievance?
Yes, once submitted, you can track updates directly on the portal. Some updates may also be shared via registered email.
Can I file multiple grievances at the same time?
Yes, if you face multiple issues, you can submit separate grievances under different categories.
Is visiting the regional centre still necessary?
In most cases, no. The online grievance portal is sufficient, but in certain complex cases, the regional centre may request physical documents.
Conclusion
The IGNOU iGRAM Grievance Portal is a powerful tool for students to raise concerns and get them addressed in a systematic, transparent, and time-bound manner. With millions of students enrolled in various programs, such an online redressal system plays a crucial role in ensuring smooth academic functioning.
Students should make maximum use of the portal to resolve their issues without unnecessary delays or repeated visits to regional centres. Whether it is related to admission, study materials, assignments, or examination concerns, iGRAM provides a structured and accountable way to get solutions.
By keeping enrollment details ready, attaching valid proofs, and tracking grievances regularly, students can experience a hassle-free redressal process. The university’s commitment to student welfare is reflected through this initiative, and it ensures that no student feels left unheard.
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