IGNOU Grievance Portal 2025: The Indira Gandhi National Open University (IGNOU) is one of the largest universities in the world, serving millions of students in India and abroad through its distance learning system. With such a massive student base, issues related to admission, study material, assignments, results, examinations, and certificates are inevitable. To handle these concerns effectively and to provide students with a transparent, reliable, and structured platform, IGNOU has established the IGNOU Grievance Portal (iGRAM).
Students can submit, track, and resolve their complaints through the online grievance redressal system. This ensures quick communication between students and university authorities while minimizing delays.
You can directly access the grievance portal through this link: https://igram.ignou.ac.in/
What is the IGNOU Grievance Portal?
The IGNOU Grievance Portal, also known as iGRAM (IGNOU Grievance Redress and Management), is a dedicated online platform designed to address complaints and queries raised by students. It acts as a bridge between students and university authorities, ensuring transparency and accountability in handling issues.
This portal helps students to:
- Submit complaints related to admission, exams, assignments, study materials, certificates, and other matters.
- Track the progress and current status of their grievance.
- Communicate with regional centers and the headquarters regarding unresolved issues.
Why IGNOU Grievance Portal is Important?
- Centralized System – All student grievances are handled under one structured system.
- Time-Saving – Students no longer need to visit regional centers physically for small queries.
- Transparency – Students can track the progress of their complaint online.
- Accessibility – Students can raise issues anytime and from anywhere.
- Accountability – University staff and regional centers are bound to respond within a time frame.
Issues You Can Raise on the Grievance Portal
Students can use the iGRAM portal for multiple academic and administrative concerns. Some common issues include:
- Admission confirmation or rejection queries.
- Non-receipt of study material.
- Assignment submission or marks not updated.
- Discrepancy in grade card or results.
- Examination form-related queries.
- Delay in issuing provisional certificates or degree certificates.
- Problems related to migration certificates.
- Queries regarding re-registration or fee payment.
- Technical issues in student portals like Samarth.
How to Use the IGNOU Grievance Portal?
Here is the step-by-step process to raise a grievance on iGRAM:
- Visit the official portal: https://igram.ignou.ac.in/
- Click on “Register Grievance”.
- Fill in the required details such as Enrollment Number, Name, Program Code, Regional Centre, and Contact Information.
- Select the category of grievance (admission, exam, study material, etc.).
- Clearly explain your grievance in the description box.
- Upload supporting documents if necessary.
- Submit the grievance.
After submission, you will receive a Grievance Reference Number. You can use this to track the status of your complaint.
Tracking Your Grievance
To check the progress:
- Go to the same portal.
- Click on “View Status”.
- Enter your Grievance Reference Number.
- The system will display the current status (Pending, In Process, or Resolved).
Benefits of IGNOU Grievance Portal
- User-Friendly: Simple interface designed for students with easy navigation.
- Faster Redressal: Complaints are directed to the right department for quicker response.
- Paperless Process: Entire system is online; no paperwork required.
- Official Record: Students have proof of grievance submission and tracking.
- Nationwide Access: All regional centers are linked to the portal.
Important Links and Information
| Service | Direct Link |
|---|---|
| IGNOU Grievance Portal (iGRAM) | https://igram.ignou.ac.in/ |
| IGNOU Admission Status | https://isms.ignou.ac.in/changeadmdata/AdmissionStatusNew.ASP |
| IGNOU Assignment Status | https://isms.ignou.ac.in/changeadmdata/StatusAssignment.asp |
| IGNOU Exam Form | https://exam.ignou.ac.in/ |
| IGNOU Grade Card | https://www.ignoubank.com/ignou-grade-card/ |
| IGNOU ID Card | https://ignou.samarth.edu.in/index.php/site/login |
| IGNOU Assignment Front Page | https://www.ignoubank.com/ignou-assignment-front-page/ |
| IGNOU Study Material Status | https://ignoubank.com/ignou-book-status/ |
Common Problems Faced by Students
Despite the availability of the grievance portal, students may face some common issues:
- Delayed Response: In certain cases, complaints may take longer than expected to resolve.
- Incomplete Information: Students often submit incomplete details, leading to rejection.
- Technical Errors: Sometimes the portal may not load properly due to heavy traffic.
- Unclear Grievances: If the complaint description is not clear, it may get delayed.
To avoid delays, students should always provide complete details, including enrollment number, program code, and necessary documents.
FAQ about IGNOU Grievance Portal 2025
What is the IGNOU Grievance Portal (iGRAM)?
It is an online platform provided by IGNOU where students can raise complaints related to admission, study materials, assignments, exams, and certificates.
How can I submit a grievance?
Visit https://igram.ignou.ac.in/, click on “Register Grievance,” fill in the required details, and submit your complaint.
Is there a fee to use the grievance portal?
No, the grievance portal is completely free for all IGNOU students.
How do I track the status of my grievance?
You can track it by entering your Grievance Reference Number in the “View Status” option on the same portal.
How long does it take to resolve a grievance?
It varies depending on the nature of the issue, but generally, complaints are addressed within a few weeks.
Can international students also use this portal?
Yes, international students enrolled in IGNOU programs can also register grievances through iGRAM.
What if my grievance is not resolved?
If the grievance remains unresolved, you can escalate it to higher authorities at IGNOU headquarters.
Conclusion
The IGNOU Grievance Portal (iGRAM) is an essential service that ensures transparency and accountability in resolving student issues. With lakhs of students enrolled across multiple programs, it is natural that problems may arise related to admission, results, assignments, or certificates. This portal provides an efficient and structured way to handle such issues, ensuring that students are not left confused or unsupported.
By using the grievance portal, students can avoid unnecessary delays, track the progress of their complaints, and receive solutions directly from the concerned departments. For 2025 and beyond, the iGRAM portal continues to be a vital support system for all IGNOU learners.
You can access it here: https://igram.ignou.ac.in/
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