IGNOU Grievance Portal: Indira Gandhi National Open University (IGNOU) is a leading institution in open and distance learning, catering to millions of students across India and abroad. With such a large student base, it is natural that issues, complaints, or grievances may arise regarding admissions, examinations, assignments, study material, evaluation, or administrative services. To address these concerns efficiently, IGNOU has introduced the IGNOU Grievance Redressal Portal.

This portal serves as a central platform where students can register their grievances, track the status of complaints, and receive solutions from the concerned departments. In this detailed article, we will explain everything about the IGNOU Grievance Portal—its features, benefits, step-by-step usage, important links, common issues faced by students, FAQs, and conclusion.

The official link to access the grievance portal is here: IGNOU Grievance Portal

What is the IGNOU Grievance Portal?

The IGNOU Grievance Portal is an online platform created to simplify communication between students and the university’s administrative system. It allows students to file complaints, queries, or grievances online without visiting the regional centres physically.

The portal aims to:

• Provide a transparent system for grievance redressal.
• Ensure faster response time from the concerned departments.
• Empower students to track their grievance status online.
• Reduce the dependency on physical paperwork.
• Establish a structured process for addressing academic and administrative complaints.

Key Features of the IGNOU Grievance Portal

1. Online Complaint Registration
   Students can submit grievances related to admission, assignments, exam results, marksheets, study materials, and more.
2. Tracking System
   Every registered grievance is assigned a unique ID which can be used to track the status and progress of the complaint.
3. Category-wise Complaint Submission
   The portal allows categorization of complaints—such as exam-related, admission-related, assignment-related, or administrative—making it easier for departments to handle them.
4. Direct Communication
   Students can directly communicate with university officials through this portal without involving third-party intermediaries.
5. Transparency in Resolution
   Since the process is recorded digitally, students can monitor how their grievances are being addressed, ensuring accountability.

Steps to Use the IGNOU Grievance Portal

Students must follow the correct procedure to register and track their complaints. Below is the step-by-step guide:

Step 1: Visit the Official Portal

Go to the official IGNOU Grievance Portal: https://igram.ignou.ac.in/

Step 2: Register Yourself

• If you are a first-time user, click on “Register” to create your account.
• Provide details such as Enrollment Number, Program Code, Regional Centre, Mobile Number, and Email ID.
• Create a password to log in.

Step 3: Login to the Portal

• Use your Enrollment Number and Password to log in.
• You will be redirected to the student grievance dashboard.

Step 4: File a Grievance

• Click on “Submit Grievance”.
• Select the category of grievance (e.g., Admission, Assignment, Exam, Result, Study Material, Marksheet, etc.).
• Enter the required details along with a clear description of your complaint.
• Attach supporting documents if needed (such as fee receipts, assignment submission proof, etc.).
• Submit the grievance.

Step 5: Note the Grievance ID

• After submission, you will receive a unique grievance ID.
• Keep it safe for tracking purposes.

Step 6: Track the Grievance Status

• Log in to the portal anytime and click on “Track Grievance” to check updates.
• The status may show as Pending, Under Process, or Resolved depending on progress.

Types of Complaints Students Can File on IGNOU Grievance Portal

The grievance portal covers almost all aspects of student services. Some common complaint categories include:

1. Admission Related
   • Non-receipt of admission confirmation.
   • Errors in admission records.
   • Fee-related issues.
2. Assignment Related
   • Assignment submission not updated in records.
   • Non-receipt of assignment evaluation.
   • Wrong marks uploaded.
3. Examination Related
   • Errors in admit card details.
   • Wrong question paper given.
   • Issues with examination centre allocation.
4. Result and Grade Card Issues
   • Incomplete grade card.
   • Pending results despite appearing in exams.
   • Wrong marks reflected in grade card.
5. Study Material Related
   • Non-receipt of printed study materials.
   • Delay in dispatch of books.
   • Errors in study material.
6. Marksheet and Certificate Related
   • Delay in receiving provisional/final marksheet.
   • Errors in marksheet details.
   • Degree certificate not received.
7. Other Administrative Complaints
   • Delay in communication from regional centres.
   • Technical issues in online portals.
   • Requests for correction in personal details.

Benefits of Using the IGNOU Grievance Portal

• Saves Time: No need to visit the regional centre physically.
• 24/7 Availability: Students can submit complaints anytime.
• Accountability: Each complaint is tracked and monitored.
• Transparency: Students get direct updates on their complaint status.
• Convenience: Easy to upload documents and maintain records online.

Important Links and Information

Purpose	Link / Information
IGNOU Grievance Portal	https://igram.ignou.ac.in/
IGNOU Official Website	https://www.ignou.ac.in/
IGNOU Student Zone	https://studentservices.ignou.ac.in/
IGNOU Grade Card	https://gradecard.ignou.ac.in/
IGNOU Regional Centres List	https://ignou.ac.in/ignou/studentzone/9
IGNOU Assignment Status	https://admission.ignou.ac.in/changeadmdata/statusassignment.ASP
IGNOU Examination Information	https://exam.ignou.ac.in/
IGNOU Student Evaluation Division (SED) Email	sedgrievance@ignou.ac.in

Common Issues Students Face on the IGNOU Grievance Portal

1. Login Issues
   • Students sometimes forget their password or enter incorrect enrollment numbers. Use the “Forgot Password” option to reset.
2. No Response from Regional Centre
   • Some complaints may take longer to resolve due to inter-department communication. Follow up regularly.
3. Portal Downtime
   • During peak times (like exam result season), the portal may be slow. Try accessing during off-peak hours.
4. Incomplete Grievance Submission
   • Not attaching required documents may delay the resolution process. Ensure you upload proof wherever necessary.

FAQ about IGNOU Grievance Portal 2025

Conclusion

The IGNOU Grievance Portal is a vital tool for students to address academic and administrative issues in a structured, transparent, and efficient way. With millions of students enrolled, direct communication with the university can be challenging, but this online system bridges the gap between students and IGNOU’s administrative departments.

By registering on the IGNOU Grievance Portal, students can submit complaints, upload supporting documents, and track their status in real time. From admission-related problems to exam and result discrepancies, this portal ensures accountability and faster grievance resolution.

For students of IGNOU, learning how to properly use this portal is just as important as submitting assignments or appearing for exams. It not only saves time and effort but also provides a reliable channel to resolve issues effectively.

With the right use of this grievance system, IGNOU students can be assured that their academic journey remains smooth, transparent, and problem-free.